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FREE KEYCHAIN WITH ORDERS OVER $500 BIGGEST SELECTION ONLINE NEW ARRIVALS EVERY WEEK

Shipping policy

Thank you for your interest in our merchandise. Our shipping policy is as follows:

  1. Shipping Options

We offer shipping via standard and expedited methods, depending on your location and shipping preference. The available shipping options will be displayed at checkout.

  1. Processing Time

We strive to process and ship all orders as quickly as possible. Orders are typically processed within 5-7 business days from the date of purchase. Please note that processing times may be longer during peak periods or due to unforeseen circumstances.

  1. Shipping Time

Shipping times vary depending on your location and shipping method selected. Standard shipping typically takes 5-7 business days, while expedited shipping typically takes 1-3 business days. Please note that these are estimated shipping times and we cannot guarantee delivery dates.

  1. Shipping Fees

Shipping fees are calculated based on the shipping method selected, the weight and size of the package, and the destination. The shipping fee will be displayed at checkout before you place your order.

  1. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your package online and stay updated on the delivery status.

  1. Delivery Issues

If you experience any issues with the delivery of your package, please contact the shipping carrier directly. We are not responsible for any delays, lost or stolen packages, or damages that occur during shipping.

  1. International Shipping

We offer international shipping to select countries. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the recipient. We are not responsible for any customs fees or import duties.

  1. Address Changes

If you need to change the shipping address after placing your order, please contact us as soon as possible. We cannot guarantee that we will be able to make the change, but we will do our best to accommodate your request.

  1. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at livefish@predatoryfins.com.

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Insurance

will cover shipping cost and live arrival guarantee outside of our normal shipping policy. This means we will compensate you for any fish that died in transit and the associated shipping costs that occurred from shipping delays, damage or loss of package by shipping carrier. If shipment is late or damaged, but fish is alive, then you can claim for the shipping cost. All claims must be made within 2 hrs of receiving the package. A video must be submitted with your claim clearly showing the fish is dead in its original packaging and a second video of the fish out of the bag and on a dry flat surface. Claims may be denied if you fail to provide sufficient proof that clearly demonstrates loss. All compensation will be given in the form of store credit.

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I Understand

By declining "Shipping Protection", I will not be covered for shipping costs, loss or damage beyond the seller's normal doa policy.