Live Arrival Guarantee Policy
At Predatory Fins, we are committed to providing our aquarium community with the highest quality aquatic livestock. To ensure customer satisfaction, we offer a "Live arrival" Guarantee on all fish purchased through our mail-order service.
Guarantee Terms & Conditions
- This guarantee does not cover shipping or handling charges; these costs are non-refundable.
- This guarantee does not cover any UPS delays
- The guarantee is void once the fish is introduced into your tank.
- We do not accept returns due to size concerns or tank compatibility.
- Banned Species Notice: If you purchase a fish that is illegal in your state, your order will be canceled, and a $100 restocking fee will be applied. We will not ship banned fish. Do not attempt to order them.
In Case of Loss During Transit
In the rare event that your fish arrives in poor condition or deceased, you must:
- Notify us immediately upon confirming the fish arrived dead. Do not discard the fish without our authorization.
- Provide a video of the unboxing—this must clearly show you cutting and opening the package, with the fish inside, documenting its condition. No video means no proof, and the guarantee will be void.
- Report the condition at the time of arrival—claims will only be honored if the fish is dead on arrival or in bad shape and subsequently dies.
- We do not cover DOA or freight cost from shipping delays -due to the fact these circumstances are out of our control.
Late Shipments: If your shipment arrives late, you must file a claim with the shipping company directly.
Delivery & Acceptance Requirements
- Shipments must be received immediately upon delivery. If you are not home for the first delivery attempt, this guarantee is void.
- Refusing a shipment will disqualify you from any future livestock purchases from Predatory Fins. Additionally, you will be responsible for all costs associated with the refused shipment.
- Damaged Packages: If the exterior of your package appears damaged, report it to the delivery person immediately and open the package in their presence to document any issues. Failure to report damage at the time of delivery may void this guarantee.
Tank & Water Quality Requirements
To qualify for our Live Arrival Guarantee, your tank must be properly established, and your water quality must meet the following standards:
- Ammonia: 0 ppm
- Nitrites: 0 ppm
- Nitrates: ≤ 30 ppm
- pH: Must match the requirements of the specific livestock purchased (refer to item details).
By purchasing from Predatory Fins, you agree to these terms. Our policies are in place to ensure the best experience for both our customers and the fish we provide.