Frequently asked questions
Do you guys have a physical location?
Yes. But at this time the gallery is only by appointment only. Give us a call to schedule.
Do you guys ship throughout the United States?
Yes. But please be advised that every state has strict guidelines that prohibit certain fish. It's illegal to purchase these fish and thus if you place an order through our system. We will cancel the order and charge a $100 restocking fee for wasting our time. Make sure you check with your state first.
Can you special order a specific fish?
Absolutely. We get orders from all around the world. So chances are if its out there. We can certainly get it. Send us an email @ firstname.lastname@example.org and we will try our best to make it happen. For most pre-orders we do ask for a 25% deposit of the total order for special requests. In the event that we cannot obtain the fish, we will gladly refund you back the full deposit.
My fish arrived dead. Can I get my money back?
In the unlikely event that you suffer a loss during transit, please notify us immediately upon confirming a loss. Do not discard any livestock without contacting us and receiving authorization to do so. We will ask for the following.
Do you guys sell Salt Water Fish?
No. Unfortually at this time we only carry a large selection of fresh water predators.
My fish is too big for my tank. Can I exchange or get my money back?
No. Unfortually we do not return any livestock due to size unless we sent the wrong size by error.
The fish is not compatibible with my other fish. Can I exchange or get a return?
No. Unfortunally we do not do exchanges or returns on fish due to tank compatibility. We recommend you do your research on the fish your ordering.
Do you guys sell to other fish stores?
No. We only sell to the public. We get our orders directly from the farms in all continents. That means we can get you the best prices without going through a middle man.
Will you buy my fish?
On some occassions we will buy fish from local customers in the form of store credit. We also accept donations for fish.
Would you rescue my fish?
If you are in the South Florida area. We can arrange a time for either delivery or pick up of your fish. Please be advised due to limited space we cannot house all rescue. Please contact our friends at the Ohio Fish Rescue for more info.